Frequently Asked Questions

Everything you need to know about your skincare journey.

When will my order ship?

Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a tracking number via email.

What is your return policy?

We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, even if it has been opened.

Are your products cruelty-free?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals.

Do you offer international shipping?

We currently ship to a wide range of countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Are your formulas safe for sensitive skin?

Our products are formulated with high-quality, medical-grade ingredients designed to be effective yet gentle. However, we always recommend patch testing a new product before full application.

How can I change or cancel my order?

To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to make any modifications.